As a Senior Customer Success Engineer, Audit, you will own adoption, value realization, and workflow excellence for Fieldguide customers running audit engagements.

This is a hands-on, product-native role designed for former audit practitioners and audit transformation experts. You will work directly inside the Fieldguide platform alongside audit teams to help them execute audits more efficiently, consistently, and at higher quality.

This is not a traditional relationship management role. Success in this position is measured by end-user adoption, workflow maturity, and measurable outcomes, not by meeting volume. You will operate as a trusted audit practitioner and advisor, guiding customers toward best practices and helping modernize how audits are delivered.

You’ll collaborate closely with Product, Engineering, Implementation, and Revenue teams to ensure customers realize real business impact while feeding practitioner-level insights back into the product.

Own adoption and success for a portfolio of Fieldguide audit customers, with accountability for usage, outcomes, and long-term retention

Drive deep platform adoption across audit teams by actively working inside the product to configure workflows, templates, and engagement structures

Translate audit standards, firm methodologies, and best practices into scalable, repeatable Fieldguide workflows

Partner directly with audit teams to improve audit efficiency, consistency, and quality through better workflow design and execution

Lead customer enablement, training, and change management to help teams move away from legacy processes

Identify usage gaps, inefficiencies, and risk signals, and proactively recommend improvements

Serve as a practitioner-advisor—comfortably pushing customers toward better practices when needed

Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world audit feedback and influence roadmap priorities

Senior Customer Success Engineer, Audit

Responsibilities

Qualification

Required

Benefits

Company

Fieldguide

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