Manage end-to-end record retrieval for assigned customers and providers.

Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.

Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework.

Surface workflow improvements and partner with engineering and product to help automate repetitive steps.

Collaborate with teammates to share learnings, standardize best practices, and raise our quality bar.

What Success Looks Like

Noticeable reduction in average days-to-receipt across your assigned providers.

Playbooks for your facilities are documented, shared, and reused by teammates.

Consistent delivery of complete, compliant record sets — no follow-up rework required.

Ongoing contributions to process and product improvements.

Legal Records Retrieval Specialist (Experienced)

Responsibilities