Key Accounts Associate

Full-time | In-person | 2+ year of relevant experience required

Our customers include some of the largest law firms in the world, who entrust us with one of their most critical and time-sensitive workflows. They expect excellence, service, and timeliness and we deliver on those expectations. The Key Accounts team exists because those relationships require someone who both owns the customer communications and has the operational expertise to deliver consistent value.

As an Associate, you will own the proactive layer underneath a book of our most important accounts. That means knowing the state of every open request before the customer does, auditing what's in flight, building the data that drives every customer conversation, and driving resolution on anything stuck. When a partner at one of the biggest firms in the country asks why a record hasn't arrived, the answer comes from your work.

This is a role with an obvious next step. Associates are expected to grow into Key Accounts Leads with their own book of accounts, and we will point you at accounts early so that happens quickly.

Own request-level monitoring across a book of key accounts — what's aging, what's stalled, what's at risk, and why

Run systematic account audits to find incomplete returns, misrouted responses, and gaps before the customer catches them

Build the data layer for every account — per-account cuts, turnaround and volume analysis, and the recurring reporting customers rely on

Drive escalations with our key accounts retrieval team on urgent and blocked requests, and stay on them until they move

Prepare every customer touchpoint — call briefs, visit materials, and quarterly review decks

Turn recurring account-level problems into specific, evidenced asks for product and engineering

Join customer calls and visits, and take direct ownership of accounts as you ramp

Key Accounts Associate

Responsibilities

Qualification

Required

Benefits

Company

Codes Health

More roles at Codes Health