We’re looking for a customer-focused problem solver to join our Implementation team. You’ll lead end-to-end deployments of Watershed for our largest and most complex strategic accounts - translating goals into clear plans, finding solutions to customer needs, orchestrating cross-functional work, and building customer confidence.

You’ll design scalable systems and processes for repeatability while also solving complex, bespoke needs for our largest customers. You’ll partner closely with product, engineering, advisory, customer success, and external partners to keep momentum high and outcomes measurable. This is a unique opportunity to play a critical role driving the success of Watershed’s customer base.

Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution

Serve as the customer’s primary point of contact during implementations, building high‐trust relationships across technical and non‐technical stakeholders

Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs

Develop a deep understanding of Watershed’s product and services to guide customers on what’s possible and make smart trade‐offs

Conduct enablements for customers on using complex Watershed features

Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change

Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap

Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time

You might be a fit if you:

Have 3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company. You have experience leading customers through complex programs or projects

Implementation lead

Responsibilities

Qualification

Required

Benefits

Company

Watershed

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