Customers don't remember when things work, but they remember when things break and how fast you fix them. As a Support Engineer at Avoca, you're the person who makes that moment go well.

This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging production systems, reasoning through configuration and data flow, and driving problems to resolution, often without needing to hand anything off. You'll work across classification logic, pricing, scheduling, availability, prompt behavior, and other configurable layers of our platform, using internal tools and AI-assisted workflows to move fast.

When issues reveal deeper product gaps, you'll partner with Solutions Engineers and Engineering to surface patterns and push fixes upstream. Your judgment directly shapes customer trust, product reliability, and our ability to scale.

Debug independently by tracing system state, configuration, workflows, and data flow across production environments.

Own support tickets from first response through confirmed resolution, no tossing over the fence.

Diagnose issues spanning classification logic, pricing and fees, scheduling, objection handling, and other configurable behaviors.

Use internal tooling and AI-assisted workflows to investigate and resolve issues efficiently.

Maintain high operational rigor in triage, prioritization, and communication with customers.

Surface recurring failure patterns that inform product and engineering improvements.

What You'll Bring

3-6+ years in a technical, execution-heavy role: Support Engineer, Solutions Engineer, Implementation Engineer, or similar.

Strong debugging instincts and comfort operating in production environments where you won't always have a playbook.

Support Engineer

Responsibilities

Qualification

Required

Benefits

Company

Avoca

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