Enterprise Customer Success Manager - Central

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senior

$132k–$165k

H1B: no

Sigmacomputing The Enterprise Customer Success Manager at Sigma Computing manages strategic accounts to maximize Net Dollar Retention through analytics expertise and customer advocacy. This role focuses on building relationships, driving growth initiatives, and delivering educational programs.

Responsibilities

Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Qualification

Experience with SQLETL experienceStartup experienceAdditional Job details

Required

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience
Additional Job details
The base salary range for this position is $132k - $165k annually.

Preferred

Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience