Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuracies
Perform KYC and AML verifications for users
Monitor transaction and auction activities to identify and address potential fraud
Address user issues related to security incidents, unauthorized activities, and other suspicious events
Resolve chargebacks by speaking with our users, gathering and formalizing evidence for submission
Follow up with sellers to resolve failed or unpaid subscription charges
Collaborate with internal teams on the development and enforcement of our Trust & Safety policies
Drive Trust & Safety initiatives across the business
This role is a fit for you if you bring:
2+ years of hands-on experience in fraud investigation, chargeback resolution, or KYC/AML compliance, ideally within an eCommerce or marketplace setting
Demonstrated abilities in time management, prioritization, and attention to detail
Strong critical thinking and problem-solving skills
Qualification
Please NoteHow we will Evaluate your SkillsTalent Acquisition InterviewFinal Interview with Leadership
Required
We know no one is a perfect match on paper, so if you’re passionate about this role, please apply! We’re excited to learn how your skills, experiences, and insights could make a difference.
Please Note: We can only accept applications from those eligible to live and work in NYC or London. We are unable to sponsor visas for this position. This is a hybrid role with office attendance required 3 days/week.
How we will Evaluate your Skills:
Our standard interview process looks like:
Talent Acquisition Interview
Work Exercise and Hiring Manager Interview
Team Interview with Close Collaborators (focused on the core skills for the role and our values)
