Senior Agent Product Manager

San Francisco · Remotefull timeRemote

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senior

$175k–$205k

H1B: no

Assort Health Senior Agent Product Manager at Assort Health responsible for building and operating the business behind AI in healthcare. Leads customer onboarding, manages feedback, identifies product improvements, and develops scalable processes.

Responsibilities

We are seeking a Agent Product Manager to help us support our next >1M patients on our platform in 9 months.
We are looking for a self-starter who is ready to wear many hats, foster strong relationships with our customers, and build and scale processes and strategy from zero-one. You’ll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset.
As time goes on, you will develop into a player-coach, not only contributing to the construction of our operations, but also mentoring those around you.
We are well-funded and offer competitive compensation, generous equity, and standard health benefits.
Lead customer onboarding and implementations autonomously
Directly manage and resolve customer feedback and issues in a manner consistent with our company values.
Identify product improvements and new product offerings to better support our customers and expand our impact
Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth.
Operate autonomously to develop processes and strategy from scratch.
Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort.
Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers.

Qualification

2-4 years of experience in a ConsultingRuthless prioritizationStrong analytical skillsYou work well under pressure

Required

2-4 years of experience in a Consulting, BizOps, or Account Management/Customer Success role
Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company
Experience translating business needs into actionable requirements for technical teams
Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach
Ruthless prioritization, organization, and time management
Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights to support decision-making and problem-solving
You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment
Passion for helping healthcare organizations and colleagues
Willingness to travel 4x per year for team offsites and operator shadowing sessions