Aegworldwide Senior Product Manager owning end-to-end strategy and execution of Experience Control platform for venue ingress and access control. Drive scalable solutions improving fan experiences and venue operations.
Responsibilities
AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our Experience Control platform. This role is responsible for the mission-critical platform capabilities that power venue ingress and access control across the AXS ecosystem, including ticket and credential validation, scanner applications, access control integrations, developer-facing APIs and SDKs, operational telemetry, and the platform services that support millions of fans entering venues each year across North America, Europe, and Asia-Pacific.
Success requires balancing platform modernization, operational reliability, partner ecosystem growth, and real-world venue workflows while delivering scalable solutions that improve fan experiences and enable efficient venue operations.
The ideal candidate combines strong product instincts with a deep technical foundation and a systems-thinking mindset. You are comfortable discussing APIs, SDKs, distributed systems, event-driven architectures, observability, and platform integrations with engineering teams while translating those capabilities into measurable business and operational outcomes.
As a Senior Product Manager you will be accountable for:
Defining product vision, roadmap, and priorities for Experience Control capabilities across the AXS platform.
Establish platform priorities that balance operational reliability, scalability, modernization, and business growth.
Own platform capabilities delivered through applications, APIs, SDKs, integrations, event-driven services, and backend systems.
Drive product decisions using operational health metrics, telemetry, observability, and performance data.
Partner closely with Engineering to define service-level objectives, reliability goals, resiliency strategies, and operational readiness standards.
Identify and prioritize improvements that reduce operational friction, improve incident response, and increase system reliability.
Support mission-critical systems where latency, uptime, and performance directly impact fan entry and venue operations.
Supporting global event operations by balancing the needs of diverse venue partners, regional workflows, and access control technologies across international markets.
Qualification
Understanding of service reliabilityDomain expertise in live entertainmentAt AXS
Preferred
Background building platform products that enable external partners through APIs, SDKs, integrations, or developer ecosystems.
Track record of modernizing legacy operational systems while balancing migration risk, business continuity, and long-term platform evolution.
Familiarity with software-plus-hardware ecosystems, including mobile applications, hardware integrations, edge devices, or operational technology environments.
Understanding of service reliability, operational readiness, performance objectives, and incident management practices.
Proven ability to design configurable platform capabilities that support regional variation while maintaining a scalable core product.
Exposure to complex global organizations and products serving multiple international markets.
Domain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, logistics, or other operationally intensive industries.
At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.