Array Account Manager responsible for managing client portfolios, identifying new business opportunities, and driving product adoption. Collaborates cross-functionally to achieve growth targets.
Responsibilities
Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products or services to maximize revenue generation and hit sales targets
Develop and nurture long-term relationships with key clients through regular communication, proactive outreach, and deep understanding of the clients goals
Develop a very strong understanding of Array’s value propositions and become fluent with key product use cases and applications
Establish detailed CRM level understanding of clients in your portfolio e.g. client roadmap & planning cycles, client org chart, key roles & responsibilities etc
Become a trusted escalation point for clients to help manage key situations, overcome critical challenges and ensure success of collaborative client projects
Manage renewal cycles / contract negotiation by successfully balancing the needs of both the client and Array
Understand client needs and pain points, tailoring solutions to meet their specific requirements.
Generate sales reports, analyze customer data, and identify trends to inform strategic decisions.
Work closely with internal teams like Customer Success, Sales, Product, Engineering, Marketing and Finance to ensure seamless client experience and successful outcomes.
Travel to meet clients or to attend conferences; expect to travel at least once a month.
Qualification
Strong negotiation skillsPay TransparencyExpected interview process
Required
5+ years of experience in B2B2C/B2B Account Management
A proven track record of meeting and exceeding sales/growth targets
Excellent communication and interpersonal skills
Strong business acumen and understanding of sales cycles
Strong negotiation skills
Proven ability to build relationships and manage customer expectations
Problem-solving and analytical skills to identify and address client challenges
Strong organizational and time management skills to prioritize tasks and meet deadlines
Proficiency in CRM systems to manage client data and track sales activity
Knowledge of the financial and consumer cybersecurity industries and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, consumer cybersecurity and Credit Services Organizations is a plus!
Pay Transparency: $120,000 + for base salary, depending on experience, this role will also have a commission structure. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.
Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work Interview, Meet other members of the growth team.
