You own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan.

Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value.

AI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts.

This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.

Renewals Specialist

Responsibilities

Company

Outreach

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