Decagon builds agentic AI that resolves customer support conversations end to end, for companies ranging from fast-growing startups to some of the largest financial institutions in the world. Keeping that system fast, reliable, and secure (across our multi-tenant cloud and inside customers' own locked-down environments) is an infrastructure problem, and that's the problem this role owns.

You'll build the platforms and abstractions our product teams ship on, and you'll architect and operate the deployments that run our agents inside enterprise customer clouds, where security, compliance, and operational rigor matter as much as speed. The work is core infrastructure at heart: reliability, CI/CD, deployment automation, on-call. You'll be joining a team with real infrastructure and momentum already in place, but there's no established playbook for running agentic systems at this scale, so a big part of the job is figuring it out as the technology shifts and usage grows by orders of magnitude.

Build the platform

Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts.

Make sure it all scales to the next order of magnitude as usage grows.

Own enterprise deployments

Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that follows: setup, upgrades, scaling, and incident support.

Build the runbooks and automation that make it repeatable.

Keep agentic workloads reliable

Treat monitoring, alerting, and rollback as first-class parts of anything you ship, not afterthoughts.

Own the reliability of the systems our AI agents depend on in production, where latency, availability, and graceful degradation directly shape the customer experience.

Partner across boundaries

Senior Software Engineer, Data Infrastructure

Responsibilities

Qualification

Required

Benefits

Company

Decagon

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