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Snr. Analyst, Revenue Operations (Customer Management) (Remote) at Knowbe4 · LumiJobs

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Knowbe4· Posted 2026-08-26

Snr. Analyst, Revenue Operations (Customer Management) (Remote)

US - Remotefull timeRemote

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mid

$150k–$160k

H1B: no

Knowbe4 The Snr. Analyst, Revenue Operations (Customer Management) at KnowBe4 drives automation and efficiency in post-sales customer success workflows and leads product launch readiness. They leverage AI to transform data into actionable insights that support executive decisions.

Responsibilities

CSM Efficiency, Automation & Workflows
Design and implement automation for SMB/Tech Touch motions, reducing manual rep effort on low-touch segments.
Build and maintain standardized CSM/RS playbooks — defining the plays, the triggers, and the systems that surface them in-workflow.
Partner with CS Enablement to translate process changes into training, documentation, and adoption tracking.
Identify time drains through rep shadowing and system analysis; prioritize an automation backlog with measurable hours-saved impact.
Apply AI and agentic tooling wherever it can compress manual work- this team assumes AI-first.
GTM Readiness & Product-to-Market
Serve as Post-Sales RevOps lead for product launch readiness across SAT A/F upgrades, SAT platform migration, ARM, RTC, and PLG motions.
Build the launch readiness checklist and operating cadence: system configuration, entitlement changes, pricing/packaging setup, playbook updates, rep training, and support documentation.
Coordinate cross-functionally with Product, Product Marketing, Enablement, Support, and Sales Ops to make sure post-sales is ready on day one, not week six.
Own post-launch adoption and consumption tracking, feeding findings back into the playbook and enablement loop.
Manage migration operations for platform transitions — customer segmentation, sequencing, rep tooling, and exception handling.

Qualification

5+ years in Revenue OperationsAbility to analyze complex

Required

Bachelor's degree or equivalent work experience
5+ years in Revenue Operations, Sales Ops, or BizOps, preferably within a high-growth B2B SaaS environment
Expert-level knowledge of Salesforce/ Hubspot
Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator
Proficiency with BI tools (Tableau/Looker) and forecasting software (Clari/Gong/BoostUp)
Hands-on builder mentality — comfortable connecting APIs (e.g., Make.com) and testing new AI tooling
Ability to analyze complex, multi-system data sets and produce board-ready outputs
Strong process orientation — builds systems so problems don't recur
Ability to translate complex operational jargon into clear, executive-level narratives
Proven track record managing high-stakes projects independently through cross-functional partnerships
Ability to manage multiple projects in a fast-paced environment; team player who can work autonomously
The base pay for this position ranges from $150,000 - $160,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Benefits

Tuition

Company

Knowbe4

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Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

5+ years in Revenue OperationsAbility to analyze complex

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