Responsibilities

Revenue & Expansion Ownership
Sole Owner of Revenue, Retention, and Expansion Targets: Directly own the financial health and growth of a strategic account portfolio. Your mandate is to secure 100% retention on existing accounts while driving year-over-year expansion through the identification and development of new sales opportunities.
Strategic Partnership Mandate
C-Suite Relationship Management: Establish and maintain relationships with a multi-threaded network of executive sponsors up to the C-suite level (e.g., CEO, COO, CIO) to ensure sustained advocacy and clear alignment on multi-year strategic goals.
Customer Quarterback: Serve as the single point of accountability for all external interactions, owning the comprehensive view of all customer-facing initiatives and internal priorities.
Continuous Strategic Discovery: Lead consistent and frequent executive-level discovery sessions to maintain a deep, evolving understanding of the customer’s strategic business priorities, critical pain points, and target ideal state. You will act as an internal translator, articulating the value of Afresh's solution suite in the customer’s own language and financial terms to ensure solutions are perfectly mapped and advocacy is organic.
Trusted Advisor: Serve as a thought leader in the retail/grocery technology space, advising clients on how to leverage Afresh's AI to achieve massive business transformation, specifically in driving profitability and efficiencies across their fresh supply chain.
Executive Business Reviews: Design and lead sophisticated, data-driven Quarterly Business Reviews (QBRs) that focus on achieved ROI, joint operational metrics, and forward-looking strategic planning, not just product updates.
Internal Advocacy & Alignment
Executive Coordination: Act as the primary orchestrator between the customer's leadership and Afresh’s leadership team to assist with complex stakeholder mapping and relationship building.
Product Strategy Alignment: Partner closely with Afresh’s Product organization to ensure our development roadmap remains aligned with the critical, high-impact needs of our largest customers, influencing the future direction of our technology roadmap.
Operational Excellence: Collaborate with our Operations team to monitor system performance, identify opportunities for optimization, and ensure the customer realizes the maximum value and benefit from their Afresh investment. Help the team prioritize the efforts most aligned to the customer’s strategic needs.

Enterprise Account Manager at Afresh · LumiJobs

Enterprise Account Manager

Responsibilities

Qualification

Required

Benefits

Company

Afresh

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