As a Billing Customer Success Manager, you’ll be the trusted advisor helping senior living operators achieve measurable outcomes through August Health. You’ll own the customer relationship from post go live through renewal—driving adoption, engagement, and long-term success. You’ll work cross-functionally with Implementation, Product, and Support teams to ensure each customer realizes the full value of our solution.
Billing at August is a modern, intuitive solution that helps communities streamline their invoicing and payment processes, reduce errors, and improve financial transparency for operators and families alike. In this role, you’ll play a key role in shaping the customer experience, building scalable processes, and helping senior living communities unlock real value from day one.
Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.
Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs.
Develop a deep understanding of each customer’s goals, business challenges, and success metrics.
Rapidly understand how a customer’s current system is configured.
Conduct regular check-ins and strategic calls to foster engagement and trust.
Drive platform adoption and ensure customers are utilizing key features to achieve ROI
Monitor customer health metrics and proactively address risks.
Identify early signs of dissatisfaction and work cross-functionally to resolve issues.
Identify and nurture opportunities for expansion, including upsells.
Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.
Qualification
ProactiveComfortable with ambiguity and changeExperience with data entryExposure to SaaS
Required
3+ years of experience in a customer-facing role, ideally in Customer Success, Account Management, Implementation, or a similar function
Experience in healthcare or senior living operations is a plus, but not required
A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes
Proactive, curious, and continuously looking for ways to improve the customer experience
Ability to translate business needs into technical and workflow requirements
Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives
Comfortable with ambiguity and change; able to create structure, make decisions, and move forward without perfect information
Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.
Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.
Preferred
Experience with data entry, data analysis, or system configuration
Exposure to SaaS, healthcare, or senior living environments
Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.
Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.
