Responsibilities

Implementation Managers at August are integral to August’s customer experience. Our implementation approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we’re building product-specific expertise across our team—and we’re looking for a Billing Implementation Manager to lead customers through one of the most operationally critical transitions they’ll make.
Billing at August is a modern, intuitive solution that helps communities streamline their invoicing and payment processes, reduce errors, and improve financial transparency for operators and families alike. In this role, you’ll play a key role in shaping the customer experience, building scalable processes, and helping senior living communities unlock real value from day one.
Drive the end-to-end implementation of August’s Billing product, taking customers from initial discovery through go-live, stabilizing early use, and preparing them for a seamless handoff to Customer Success.
Own the accuracy and quality of each Billing implementation by configuring the product correctly, establishing strong workflows, and ensuring communities are set up for long-term success.
Serve as the product expert for Billing—helping customers navigate setup, integrations, and adoption while continuously improving how we implement Billing at scale.
Communicate with all levels of the customer organization, from finance and operations leaders to community staff and home office billing teams.
Manage multiple complex Billing implementations simultaneously, balancing customer needs, timelines, dependencies, and competing priorities while maintaining the accuracy and attention to detail required for successful financial workflows.
Provide strategic feedback to Product and Engineering, translating implementation experience, customer workflows, and recurring patterns into insights that help shape the future of Billing.
Lead training and launch sessions that build confidence and drive adoption with both back-office and community teams.
Develop internal and external resources to support repeatable, high-quality implementations as the product and customer base scale.
Collaborate cross-functionally with our CX, Product, and Go-To-Market teams to continuously improve the customer journey and implementation experience.
The ideal candidate

Billing Implementation Manager at August Health · LumiJobs

Billing Implementation Manager

Responsibilities

Benefits

Company

August Health

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