Bitmovin Customer Technical Account Manager acts as the primary technical advisor for OTT customers in the Middle East. Drives product adoption, supports integrations, and identifies revenue expansion opportunities.
Responsibilities
Serving as the primary technical advisor and internal Bitmovin advocate for assigned Media & Entertainment OTT customers in the Middle East and key regional accounts.
Engaging stakeholders from engineers to C-level executives — diving deep into APIs and integrations while clearly articulating business impact and ROI.
Driving product adoption and successful onboarding of cloud streaming services.
Identifying and executing upsell, cross-sell, and expansion opportunities to grow existing customer revenue.
Identifying and pursuing new logo opportunities within similar Media & Entertainment accounts.
Leading or supporting integration projects, ensuring smooth implementation aligned with customer workflows.
Troubleshooting streaming workflows, encoding pipelines, and delivery performance issues.
Providing best-practice guidance on OTT architectures including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation.
Collaborating with Product, Support, and Global Partner teams to resolve issues and unlock additional customer value.
Working with global and local partners to maximize customer success and regional growth opportunities.
Monitoring customer health metrics and proactively mitigating risks to retention and revenue growth.
Advocating customer needs internally, influencing product roadmap and feature prioritization.
