We are looking for a Technical Customer Success Manager who comes from a project management background and knows how to drive complex, multi-stakeholder work across the finish line. This is not a traditional CSM role. You will be the connective tissue between our customers, our engineering team, and our product team - translating business needs into technical plans and holding everyone accountable to outcomes.

Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout

Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked

Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live

Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets

Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction

Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making

Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned

What you’ll bring

2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines

Excellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation

Technical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it

Technical Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Phonely

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