This role splits roughly in half. One half is revenue and business operations: the systems, reporting, and analysis behind our go-to-market motion. The other half is Pay Per Call operations, where you'll be the person who keeps our publisher and buyer marketplace running, from billing and partner onboarding through the voice AI agents that handle the calls. Pay per call experience preferred but not needed; you can learn the marketplace side from us.

You'll report directly to the Chief of Staff and have real visibility into how the business actually works. This is a role for someone hungry and looking to grow fast, who wants a front-row seat to the decisions that move the company. You'll get real ownership and real exposure to impactful, cross-functional work from day one, ideally paired with a foundation in structured problem-solving and a real appetite for startup speed and ambiguity. This role is in office 5 days a week in San Francisco.

Revenue & Business Operations (roughly half your time)

Own HubSpot end-to-end: pipeline stages, deal properties, lead routing, and workflow automation

Build and maintain reporting and dashboards for pipeline, forecasting, and funnel conversion

Support the forecasting cadence, pipeline reviews, and revenue/metric reporting leadership relies on

Run ad hoc analyses (win/loss trends, funnel bottlenecks, campaign ROI) that shape leadership decisions

Document processes as the team scales and propose improvements: lead qualification, handoffs, deal desk basics

Partner across Sales, Marketing, Finance, and Engineering to keep systems and processes aligned as we grow

Take on undefined, high-priority work as it lands, and help drive cross-functional initiatives that don't have an obvious owner yet

Pick up anything else the business needs, whether or not it fits neatly into a job description

Pay Per Call Operations (the other half)

Operations Specialist

Responsibilities

Qualification

Preferred

Benefits

Company

Phonely

More roles at Phonely