Phonely The Founding Product Manager owns the voice AI product end-to-end, translating customer needs into a prioritized roadmap and working closely with engineering and customer success. This role drives product vision and revenue generation.
Responsibilities
This is our first product hire. You will be helping drive the direction of Phonely. Our customers are pretty good at telling us what hurts right now, and much less so at telling us what they are going to need in six months to a year from now. That's where you'll come in. You will spend a lot of your time sitting between engineering and customer success, pulling everything together into a roadmap the team believes in, and then staying with it until it's shipped and people are actually using it.
We think of this as a revenue generating role. What you choose to build determines which deals we can win and which customers grow with us, and you will be measured on that alongside the rest of the go-to-market team.
Own the voice AI product end to end, from the first customer conversation through launch, adoption, and iteration
Talk to customers constantly. Sit on calls, read transcripts, dig through tickets and feature requests, and use that evidence to decide what deserves to get built
Translate what customer success and sales are hearing into a roadmap with clear priorities and tradeoffs
Work shoulder to shoulder with engineering and design through the whole build
Define what success looks like before you ship and then go check whether you were right
Partner with sales, marketing, and customer success on positioning, launches, and enablement so the thing you built actually gets used
Build the product function itself: how we prioritize, how we document, how we run launches, and how we measure what worked
Argue with us. You will be working alongside people who have strong opinions of their own, so bring one, back it with evidence, change your mind when someone has a better one, and then commit
Set the vision for where the product goes over the next year and make the case for it
What You'll Bring
Qualification
Technical fluency to discuss APIsYou know the world of call centersWhy Join PhonelyWe are a team of ex-athletesAlso we have some nice benefitsFull health and dental coverage
Required
At least three years in product management
Experience owning a real business outcome
Exceptional organization and follow-through
Excellent writing and communication skills
Technical fluency to discuss APIs, latency, and model behavior
Preferred
You have shipped AI or LLM-based products into production
You have worked closely with a customer success or support team before
You know the world of call centers, contact centers, or high volume phone operations
You have been the first PM somewhere and have opinions about what you would do differently the second time
Why Join Phonely
We are a team of ex-athletes, founders, and builders who are deeply passionate about the problem we're solving. We're a curious, driven, low ego group that finds joy in hard challenges. As we grow the team, we are being extremely intentional about the culture we're building. We care far less about a person's pedigree than we do seeking out smart people with grit and genuine kindness. If this resonates with you, please reach out!
