Proactive Field Outreach & Engagement

Initiate Contact: Perform community-based outreach—including knocking on doors, making cold calls, and visiting local gathering spots—to engage individuals who may be hard to reach.

Persist Through Rejection: Use "sales-adjacent" skills (communicating value, overcoming barriers, and building quick rapport) to establish trust with hesitant or skeptical participants.

Purposeful Storytelling: Share your personal recovery journey intentionally to inspire hope, break down stigma, and motivate individuals to take the next step in their health.

Behind-the-Scenes Operations & Tech Navigation

Caseload Logistics: Schedule medical/social appointments, arrange transportation, and guide individuals through healthcare and social safety net systems.

Technology & Charting: Use mobile apps, Electronic Health Records (EHR), and internal coordination tools daily to document interactions accurately and maintain audit-ready records.

Drive Measurable Impact: Balance deep compassion with operational goals, tracking outreach attempts, contact rates, and completed referrals.

Integrated Care Team Collaboration

Cross-Functional Huddles: Partner daily with remote Licensed Clinicians, Benefits Specialists, and Regional Operations Leads to execute holistic care plans.

Safety & Escalations: Maintain strong professional boundaries and recognize when to escalate high-acuity clinical needs or crisis situations to licensed team members.

What Makes a Successful firsthand Guide (Ideal Candidate Profile)

Peer Support Specialist (CORE Guide)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Firsthand

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