Responsibilities

The customers that the Program Manager will be responsible for are often in a constant state of implementation, as they deepen their initial adoption of and repeatedly expand their use of AcuityMD to more and more of their business units. You will partner closely with sales executives, solutions engineers, customer success managers in the Enterprise and Strategic segments to ensure a cohesive experience for these critical customers.
The Professional Services team is part of a tightly integrated commercial organization that is responsible for the end-to-end customer experience from initial sale and implementation through ongoing application support, success, and expansion.
We provide a frictionless project experience, which is an essential part of ensuring AcuityMD customers are thoroughly supported throughout their journey with us. We strive to turn our customers into true partners and “raving fans.” We focus on making our customers successful, and they will ensure that we are successful.
Oversee Strategic customers throughout their implementation journeys
Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
Partner with customers to understand their existing technology stack and AI roadmap; develop and own a joint transformation plan that ensures they can successfully adopt, scale, and govern AI-powered workflows within the AcuityMD platform.
Project manage the implementation programs for our largest customers
Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake.

Program Manager at Acuitymd · LumiJobs

Program Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Acuitymd

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