Airship Senior Technical Account Manager at Airship serving as primary technical contact for strategic enterprise clients. Provide expert guidance on integrations, lead escalations, and mentor other Technical Account Managers.
Responsibilities
You’ll be a trusted technical advisor and advocate for some of Airship’s largest and most complex enterprise clients. With deep knowledge of our platform and the digital marketing landscape, you’ll guide clients through advanced integrations, provide strategic insights, and help them get the most out of Airship’s technology. You’re a natural problem-solver who thrives on complex challenges, enjoys mentoring others, and knows how to communicate technical concepts to any audience, from developers to the C-suite.
Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
Drive strategic technical account planning and lead regular business reviews with clients
Provide expert guidance on complex product integrations, architectural best practices, and system optimization
Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members
Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
Author advanced documentation, best practice guides, and technical content to enhance the customer experience
Contribute to the development and implementation of Technical Account Management policies and procedures
Use AI tools to drive efficiencies, automate processes, and anticipate customer needs, helping your clients stay ahead of the curve
*Duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.
Qualification
7+ years of technicalWe'd Be Delighted If You Also HaveProficiency in Spanish
Required
7+ years of technical, client-facing experience working with enterprise accounts
Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented language
Strong knowledge of APIs and complex system integrations
Familiarity with Linux and/or Mac OS X command line
Comfort working with iOS and Android mobile platforms and their development tools
Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS environments
A track record of success mentoring and supporting team members
Proven ability to build relationships with a wide range of stakeholders, including marketers, technical architects, and executive leadership
Excellent written and verbal communication skills, with the ability to present complex technical topics to diverse audiences
We'd Be Delighted If You Also Have
Proficiency in Spanish, and/or Portuguese (written and spoken)
Experience with digital wallet platforms like Apple Wallet or Google Wallet
