Civilgrid Customer Success Manager at CivilGrid responsible for onboarding, support, and driving product usage for diverse clients in the Eastern US. Act as the primary interface and advocate for customers.
Responsibilities
Perform internally and externally facing quarterly account reviews
Deploy CivilGrid to new accounts, performing on-site training as needed
Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues
Develop dashboards and metrics to monitor customer health
Communicate internally and to customers, customer health findings
Engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors
Actively manage deployments and build close relationships with champions and key customers
Drive product usage, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter
Develop case studies collaboratively with customers
Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams
Provide technical expertise on civil engineering
Further develop CivilGrid’s customer success playbook
Qualification
Strong technical aptitudeCAD and/or GIS experience is a plusWe're a small
Required
4+ years of experience in customer or client facing roles, and/or civil engineering
Strong technical aptitude
Preferred
A background in civil engineering or related fields
CAD and/or GIS experience is a plus
We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.
