UX Researcher

Boston · Remotefull timeRemote

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senior

$0k–$0k

H1B: no

Civilgrid UX Researcher at CivilGrid responsible for planning and running qualitative research to understand customer workflows in civil design projects. Partner with PMs, designers, and engineers to shape product direction and build a repeatable research practice.

Responsibilities

Plan and run qualitative research - interviews, contextual inquiry, usability testing - to understand how customers plan, scope, and execute civil design projects
Partner with PMs and designers early in the process to shape the right questions before design and engineering time is spent
Synthesize findings into clear, actionable insights and share them in a way that changes minds and shapes roadmap decisions
Run usability testing on in-progress designs and prototypes, and help teams iterate quickly based on what you learn
Build a lightweight, repeatable research practice, including templates, a shared research repository, and a regular cadence of customer conversations across the product team
Support quantitative research where useful, such as surveys, usage data analysis, to complement qualitative findings
WHAT YOU'LL BRING
3–5 years of experience in UX research, at least some of it in a B2B or technical product environment
You can run a full study independently - recruiting, discussion guide, moderation, synthesis - with light oversight
You're comfortable turning messy, qualitative input into a clear point of view that a PM or engineer can act on
You can talk to a civil engineer or field technician about their workflow and ask good follow-up questions, even without prior industry background
You default to fast, focused research, knowing that a handful of good customer conversations this week beats a large study next quarter

Qualification

3–5 years of experience in UX researchBonusWe're a small

Required

3–5 years of experience in UX research
Experience in B2B or technical product environment
Ability to run full studies independently

Preferred

Bonus: experience researching for technical, spatial, or mapping/GIS-based products
Bonus: prior industry experience in Utilities, Construction, or Civil Engineering
Bonus: experience setting up a research practice or repository from scratch at an early-stage company
We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Civilgrid

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Source: ashby

Active within the past hour

Remote-friendly

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3–5 years of experience in UX researchBonusBonusBonusWe're a small

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