Axon Implementation Engineer II at Axon responsible for client-facing software solutions delivery and integration architecture. Role includes managing technical projects and collaborating with cross-functional teams to deliver Axon technology.
Responsibilities
This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.
Location: Hybrid in office with 30% travel required.
Reports to: Manager, Solutions Architect
Work as a client-facing member of the Software Solutions Delivery Team
Work with a team of networking and software professionals to deliver Axon technology to small and mid-market, T1200, and Majors clients across various industries including public safety
Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements, addressing Information Security evaluations and completing architecture review boards
Manage technical projects remotely and at client sites
Engage with client’s technical and non-technical leadership to communicate project progress
Work with account management team to ensure customer needs are being met
Ensure the highest level of service for Axon software deployments
Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products
Recommend deployment plans for identified integrations that drive key outcomes for the agency
