VP, User Experience and Design Innovation (Remote Eligible) at Smartsheet · LumiJobs

Responsibilities

Lead, evolve, and articulate a bold, user-centered vision for the future of design and user experience across Smartsheet's product portfolio and external systems.
Own and scale research, design, design systems, content, localization, and AI-first design strategy across all product lines and geographies.
Build, mentor, and grow a team of senior functional and design leaders; scale and evolve the org in alignment with company growth, with a focus on developing and retaining the team you inherit. Develop career paths and programs tailored to individual team member professional development.
Own experience quality standards, including accessibility compliance, and hold the line when work is below bar, even under delivery pressure.
Set organizational strategy around design maturity, AI adoption, design systems adoption, and cross-functional design-led decision-making across product, engineering, and business teams.
Build, evolve, and scale UX processes, standards, and tools, owning the AI agenda for the org by identifying and driving high-impact opportunities to embed AI into research, design systems, content/localization, and the software development lifecycle, while setting standards that protect research rigor and design quality in AI-assisted work.
Work closely with executive leadership, product, engineering, and go-to-market teams to define strategy and ensure UX and AI-forward thinking are embedded in critical business decisions.
Elevate UX’s strategic voice alongside product and engineering, and ensure design, research, content, accessibility, and globalization have equal standing within the org.
Establish and own key metrics tying design and AI initiatives to user satisfaction, adoption, retention, revenue outcomes, delivery velocity, and experience quality; regularly review and communicate progress.
Translate business goals into innovative, creative, and engaging product experiences.
Own content strategy and localization approaches across all product lines.

VP, User Experience and Design Innovation (Remote Eligible)

Responsibilities

Qualification

Required

Benefits

Company

Smartsheet

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