Senior Product Manager I (Remote Eligible)

United Statesfull timeRemote

Apply on Employer Site

senior

$149k–$176k

H1B: yes

Smartsheet Senior Product Manager I accountable for driving business-impacting investments in Admin and Billing experience at Smartsheet. Focuses on strategy, customer needs, and AI integration to improve subscription management.

Responsibilities

Define a vision and strategy informed by company objectives, a deep understanding of customer needs, and industry best practices
Partner with and influence technical and product leaders across Smartsheet to align strategy and platform investments
Deeply understand how customers buy, provision, and manage their subscriptions, including plan and license entitlements, self-serve purchase and upgrade flows, renewals, invoicing, and usage visibility
Work closely with Product Marketing, Sales, and Pricing and Packaging teams to position our Admin and Billing capabilities to IT and finance stakeholders, creating a strong go-to-market strategy
Evaluate where AI can meaningfully improve the customer experience in new and existing features, making deliberate calls about how to apply it, how to earn administrator trust, and how to handle accuracy, transparency, and user control in workflows where precision matters
Use AI tools to augment your own work (research synthesis, prototyping, analysis, and documentation) and identify opportunities to automate manual processes across the product development lifecycle
Regularly present strategy, product concepts and roadmap to educate, influence and align with senior leadership
Partner closely with research, design and engineering to create compelling, high-quality customer experiences
Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success
Partner with research, product design, data science and analytics teams to run quantitative experiments and analysis to test hypotheses and iteratively develop product capabilities that our customers love
Communicate strategy, product health, capabilities, experimentation status, and insights to a wide audience
Write succinct and compelling product strategy, execution and requirements documents

Qualification

repetitive processesexperience

Required

5+ years of product management experience
Experience partnering closely with engineering, design, user research and marketing teams. Successfully delivered a delightful user experience with high-scale platforms
Passion to make customers and colleagues successful and pride in creating delightful customer experiences with high-scale platforms
Data-driven mentality with a focus on metrics, analytics and experimentation
Experience with agile development processes and frequent product releases
Strong presentation skills to influence and align with senior management
Experience delivering highly-complex consumer or B2B/enterprise software products from inception to launch
Experience with agile development processes and frequent product releases
Comfort using AI tools to augment your day-to-day work, and a bias toward automating manual and
repetitive processes
Sound judgment about when and how to incorporate AI into product features to enhance the customer
experience, including recognizing where deterministic, predictable behavior serves the customer better