Responsibilities

At Commure + Athelas, we are transforming healthcare with our cutting-edge AI medical scribe product, designed to streamline clinical documentation and reduce administrative burden for healthcare providers. Our mission is to empower clinicians to focus on what matters most—delivering exceptional patient care. We are seeking a motivated and empathetic Customer Success Manager to build lasting relationships with our customers and drive the adoption and success of our product in their organizations.
The Customer Success Manager (CSM) will be the primary advocate for our healthcare customers, ensuring they achieve their desired outcomes through the adoption and use of Scribe. As a trusted partner, you will guide and monitor usage, address challenges, and foster strong relationships to ensure customer satisfaction, retention, and growth.
This full-time position requires working 5 days a week in our Mountain View, CA office and will involve up to 20-30% travel for on-site client engagement.
Serve as the primary long-term point of contact for customers, developing strong, trusted relationships with clinicians, administrators, and IT stakeholders.
Own and track the long-term success of your customers via OKRs, such as % of WAUs, % of renewals, and % of invoices paid
Conduct regular check-ins and strategic reviews to align on goals, share progress, and identify new opportunities.
Demonstrate and promote the latest features and capabilities, ensuring customers are up to date on the latest and greatest and see the increasing lifetime value of using Scribe
Partner with implementation teams to ensure a smooth transition from deployment to active product use
Conduct tailored training sessions and create resources to empower customers to maximize the product’s value
Monitor product usage and proactively engage with customers to drive adoption and identify potential barriers to success
Act as the voice of the customer internally, sharing insights and feedback with product, engineering, and leadership teams to drive continuous improvement
Address customer concerns and resolve issues in a timely and professional manner, collaborating with support and product teams as needed

Senior Customer Success Manager, Mid-Market Scribe at Commure · LumiJobs

Senior Customer Success Manager, Mid-Market Scribe

Responsibilities

Company

Commure

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