Senior Operations Manager, Air (EHR)

Mountain View, CAfull timeOn Site

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senior

$120k–$160k

H1B: yes

Commure The Senior Operations Manager, Air (EHR) at Commure owns the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). This role partners with Engineering and Launch teams to ensure smooth transitions and high adoption.

Responsibilities

As Senior Operations Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.
Read more about Air!
This full-time position requires working 5 days a week in our Mountain View, CA office.
Customer Discovery, Workflow Analysis & Technical Collaboration:
Engage directly with customers to map their existing clinical and administrative workflows.
Product Management & Technical Specifications:
Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.
Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.
Project Leadership & Stakeholder Coordination:
Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.