The Technical Account Manager (TAM) will be on-site at Suffolk County Police Department, (Yaphank, NY). TAM’s play a key role in supporting the redaction process, manage digital evidence, and provide hardware and product support. You will be looked upon as an expert in the use of Axon’s products to achieve timely production of redacted evidence. You will work closely with multiple cross-functional teams to establish a high-functioning process and overcome challenges, to ensure technical quality of redactions and perform analytical insight of device data. As someone that wears multiple hats, you will continually be focused on making your customer more efficient and more confident within their daily workflows

Location: Suffolk County PD in Yaphank, New York

Reports to: Senior Manager, Embedded Services

Direct Reports: N/A

Commute to Suffolk County daily Monday-Friday and be available during core agency hours

Provide tier 1 and 2 technical support to agency personnel

Be a product specialist of one or more Axon products utilized by the agency · Achieve mastery of Axon’s Redaction products and Evidence.com

You'll interpret policy and law governing redaction that cannot cover every unique depicted situation. Your decisions will be autonomous, but subject to supervisory and/or departmental review.

Participate in weekly stand-up meetings

Produce weekly and quarterly analysis reporting as assigned

Be fully proficient in redaction process and help produce redacted evidence

Will be responsible for applying appropriate redactions and edits to such footage in accordance with all applicable laws and Department policies to ensure its proper production.

Embedded Technical Account Manager - Suffolk County

Responsibilities

Benefits

Company

Axon

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