Customer operations at Wonderschool is about much more than answering questions. It is how we help families find care, help providers grow, retain customers, and create revenue.

We are looking for someone we can trust to own customer and marketplace operations across parents, childcare providers, and employers: how families find and enroll in care, how providers grow and stay on the platform, and how employers access childcare benefits for their teams. This person will lead support across phone, chat, email, and AI while building solutions that improve the customer experience and grow the business.

They do not need to have held this exact role before. We care more about their ability to learn quickly, exercise strong judgment, earn trust, take ownership, and build solutions.

This is a hands-on role. The person will answer calls, handle difficult situations, investigate problems, make financial and operational decisions, and build systems that allow the work to scale. They will have real authority over escalations, customer decisions, and how the team operates.

Lead Customer Operations

Own support across phone, chat, email, and AI.

Personally handle difficult calls and sophisticated customer situations.

Establish high standards for response time, resolution, accuracy, tone, and follow-through.

Make sure customers feel heard and their problems are actually resolved.

Build a customer-obsessed team that takes complete ownership of outcomes.

Learn how parents, providers, and employers use Wonderschool.

Identify what is preventing customers from succeeding.

Customer & Marketplace Operations Leader

Responsibilities

Qualification

Required

Benefits

Company

Wonderschool

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