This is a customer-facing support role at the heart of Cloaked's mission. You'll be the first line of defense for users navigating their privacy journey - diagnosing issues, digging into root causes, and holding yourself to the highest standard of customer care. If you believe privacy is a right and want to actively protect it for real people, this is the role for you.

What will you do?

Perform the best in class privacy support to the world

Help users' subscription states, account details and other customer requests

Work with the team to ensure workflows that satisfy users, efficiently

Ensure that our most common inquiries are resolved within a week

Serve as a primary point of contact for Cloaked users

Proactively engage with customers to understand their goals, challenges, and use cases

Develop and execute account plans to drive product adoption, customer satisfaction, and retention

Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems

Collaborate with the product development team to address recurring issues and contribute to product improvements

Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support

Customer Support - Privacy Consultant

Responsibilities

Qualification

Required

Preferred

Company

Cloaked

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