OpenAI Technical Program Manager at OpenAI leads programs for Chat capacity forecasting, allocation, and model deployment. The role involves coordinating cross-functional teams to ensure safe and scalable model launches.
Responsibilities
We are seeking a Technical Program Manager to lead the operating system for Chat capacity and model deployment. You will connect demand forecasting and capacity allocation with model readiness, rollout planning, launch coordination, and post-deployment learning. You will also own mode deployment beyond capacity by working with cross functional teams across research, post-training, inference and product to own mainline model deployment.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Own cross-functional programs for Chat capacity forecasting, allocation, headroom planning, and constrained-capacity operations.
Build durable intake, prioritization, and decision mechanisms that connect product demand and model requirements to available serving capacity.
Partner with product, research, inference, fleet, and capacity teams to develop scenarios, surface tradeoffs, and drive timely allocation decisions.
Lead model deployment readiness and rollout planning, including serving-capacity allocation, launch sequencing, validation, and operational handoffs.
Establish clear readiness gates, risk reviews, rollback criteria, and escalation paths for model deployments.
Drive launch coordination through deployment and post-launch learning, turning recurring gaps and manual work into scalable tooling and operating practices.
Define and operationalize metrics for forecast accuracy, capacity utilization and headroom, deployment velocity, reliability, latency, quality, and user impact.
Create concise, decision-ready communications that make dependencies, risks, capacity constraints, and launch choices clear to technical and product leaders.
You might thrive in this role if you:
Have led complex technical programs in infrastructure, distributed systems, capacity planning, model serving, or large-scale deployment environments.
Qualification
Required
Experience leading complex technical programs in infrastructure
