Airbnb Senior Manager, Platform Management at Airbnb leads the guest payment capabilities and experiences within the payments platform. The role includes managing payment methods, refunds, transaction reporting, and financing solutions.
Responsibilities
Deliver and evolve Guest Payments Platform Strategy & Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience. This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel.
Manage Execution & Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization.
Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively.
Team Leadership & Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation.
Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends.
Stakeholder Management & Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes.
Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals.
12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company.
Proven product management experience with a deep understanding of stakeholder needs.
Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships.
Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations.
Direct experience working with Engineers.
Startup experience: comfortable with a fast pace, changing needs, and limited resources. Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds.
Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements.
Global perspective: experience building products for different countries and cultures.
Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools.
