Engagement Associate, Chicago at Legora · LumiJobs

Responsibilities

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an Engagement Associate to join our growing team and support the world's top law firms and corporations as they fundamentally change the way they work with Legora.
This is a role for someone eager to learn how change is led inside large, complex organizations and who understands that real transformation is designed and managed. You'll support the Engagement Managers and Directors who own the adoption and long-term success of their accounts — taking ownership of discrete workstreams that keep adoption on track, building the relationships, and learning what turns Legora into an embedded part of how legal teams operate.
At the heart of the role is helping execute each client's adoption playbook and supporting the change-management programs that transform how they work. For every account you will contribute to the roadmap, help sequence initiatives from initial rollout through firm-wide scaled adoption, and prepare the materials that track measurable outcomes and ROI as the program evolves with new AI capabilities and use cases.
You'll support the post-sale customer experience, contributing to onboarding, adoption and long-term value realization across Legora's strategic and enterprise accounts. Specifically, you will:
Contribute to each client's adoption playbook: supporting the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work.
Help execute against that playbook, owning discrete workstreams from initial rollout to firm-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.
Build product fluency and a feel for client goals and legal workflows, surfacing opportunities to the leads you support and helping guide client teams toward value from Legora.
Support a structured operating cadence: preparing success plans and training resources, running enablement sessions, and helping with stakeholder check-ins and value reviews.
Coordinate with cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), helping maintain end-to-end account context and coordination.
Support the team on key commercial moments to help ensure seamless handoffs, continuity, and a great customer experience, and to flag expansion signals to the account lead.
Channel customer feedback to Product, Engineering, and Marketing to help inform roadmap, positioning, and enablement.
Track account health and usage in our tools, surfacing early signals of risk or opportunity to the leads you support.

Engagement Associate, Chicago

Responsibilities

Benefits

Company

Legora

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