Responsibilities

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s leading law firms or corporate legal teams fundamentally change the way they work with Legora.
This is a role for someone who has led change inside large, complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns Legora into an embedded part of how legal teams operate.
At the heart of the role is designing each client's adoption playbook and delivering multi-year change-management programs that transform how they work. For every account you will build a tailored roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the program as new AI capabilities and use cases emerge.
You'll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of law firms or corporates. Specifically, you will:
Design each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm or corporation adopts Legora and transforms the way they work.
Execute against that playbook, sequencing initiatives from initial rollout to enterprise-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.
Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora.
Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination.
Partner with GTM on key commercial moments to ensure seamless transitions, continuity, and exceptional customer experience, and to identify and realize expansion opportunities.
Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement.
You care deeply about customer outcomes and you know that transformation has to be designed and led. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.

Engagement Manager, Houston at Legora · LumiJobs

Engagement Manager, Houston

Responsibilities

Benefits

Company

Legora

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