This is a key role in shaping the future operating model of Operations, driving operational excellence, process optimisation and AI adoption to ensure Allica remains at the forefront of modern banking operations, with well mitigated operational risk.

Operational Excellence

Own and continuously evolve the way Operations works.

Lead process/procedure reviews across all operational functions, identifying opportunities to simplify, standardise and automate activities.

Facilitate workshops to map, review and optimise end-to-end customer journeys and operational processes.

Partner with operational teams to identify pain points, risks and inefficiencies, delivering practical and measurable solutions.

Ensure operational processes remain scalable and aligned to the Bank's strategic objectives.

Track and report on process performance metrics and continuous improvement outcomes.

Support the successful operational embedding of new products, services, regulatory changes and technology enhancements.

Process & Procedure Governance

Maintain oversight of operational process documentation and procedure standards across Operations.

Support Procedure Owners in maintaining accurate, compliant and version-controlled procedures.

Operational Excellence & Procedures Lead

Responsibilities

Benefits

Company

Allica Bank

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