Principal Accountabilities

Support the Operations teams to ensure their procedures are updated when new changes are introduced or when the procedure requires a BAU review. As necessary, carry out the procedure updates on behalf of the teams and ensure these are reviewed and signed off by the Procedure Owners and Approvers.

Support the robust governance of all processes and procedures owned by Operations (i.e. correctly documented, communicated, stored and version controlled).

Attend the regular Product team demo’s, raising questions when appropriate and identifying the impacts on the existing processes. Ensure these changes are documented in new / updated procedures, which are then signed off and put into an issued state.

Attend the Monthly Procedure Review meetings and when required lead the meetings, taking notes throughout and issuing these to the meeting attendees.

Participate in the FAQ Review process by supporting the Procedures Manager in ensuring all FAQs are reviewed and updated on a quarterly basis.

Support the cross-functional digitalisation strategy for how Policy / Process / Procedure is managed within Allica – including the introduction of new technology solutions.

Support the Operations Management team in implementing change – helping them undertake document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis as appropriate.

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Personal Attributes & Experience

Develops a wide range of contacts in order to improve business performance.

Meets deadlines, using time and resources effectively and efficiently.

Business Process Analyst

Responsibilities

Benefits

Company

Allica Bank

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