HVAC Service Technician

Geneva, NYfull timeOn Site

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H1B: no

Sila HVAC Service Technician diagnoses, troubleshoots, repairs, and maintains residential HVAC systems including furnaces, air conditioners, heat pumps, boilers, and more. The role requires EPA Certification and a minimum of 2 years of residential HVAC service experience.

Responsibilities

Diagnose, troubleshoot, repair, and maintain residential HVAC systems
Perform preventative maintenance on heating and cooling equipment
Service and maintain:
Air Conditioners
Oil Heating Systems
Ductless Mini-Split Systems
Rooftop Units (RTUs)
Identify system issues and recommend repair or replacement solutions
Educate homeowners on equipment performance, maintenance plans, and energy-saving opportunities
Deliver an outstanding customer experience on every service call
Complete service documentation accurately
Communicate professionally with customers, dispatchers, and teammates

Qualification

Experience servicing furnacesEPA Certification requiredEPA Universal CertificationNATE CertificationExperience using ServiceTitanExperience recommending repairsWhat Makes You SuccessfulStrong mechanical aptitudeExcellent problem-solving skills

Required

Minimum 2 years of residential HVAC service experience
Strong diagnostic and troubleshooting skills
Experience servicing furnaces, air conditioners, heat pumps, boilers, oil heating systems, mini-splits, and RTUs
EPA Certification required
Valid driver's license with a clean driving record
Must have your own basic HVAC hand tools
Excellent customer service and communication skills
Ability to work independently while contributing to a team environment
Weekend on-call availability on a rotating schedule

Preferred

EPA Universal Certification
NATE Certification
Experience using ServiceTitan
Experience with indoor air quality products and humidification systems
Experience recommending repairs, accessories, or replacement options to homeowners
What Makes You Successful
Strong mechanical aptitude
Excellent problem-solving skills