Honor The Home Care Consultant guides families through initial conversations about in-home, non-medical care, primarily via phone. The role requires managing high call volumes while meeting sales and quality metrics.
Responsibilities
As a Care Solutions Consultant, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.
This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction.
This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, October 26th.
Training Requirement:
Attendance during the initial three-week training period (Monday through Friday, 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation.
Schedule Requirements:
Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required.
As a Care Solutions Consultant at Honor your will,
Manage a steady flow of inbound and outbound calls with potential clients and their families.
Listen deeply to client needs and match them to the right care solutions.
Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
Qualification
Required
3+ years of phone-based sales or customer service experience (inbound and outbound)
Bachelor’s degree or equivalent professional experience
Experience in a high-volume call center environment
