SpaceX IT Support Technician at SpaceX providing tier 1-3 IT support for employees including hardware, software, and network troubleshooting. Supports AV/VC solutions and manages IT asset lifecycle.
Responsibilities
Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
Manage on site inventory and the total lifecycle of IT assets.
Procure, configure and deploy computer hardware and mobile cellular devices.
Troubleshoot software and hardware issues, in person and remotely.
Configure and troubleshoot desktop, label and large multifunction printers.
Network support and troubleshooting, from device connectivity to VLAN configuration.
Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
Support AV/VC solutions locally and globally to support in-region teams.
Support events around the SpaceX offices from an AV (audio/visual) standpoint, and occasional out-of-hours event support.
Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
1+ years of professional experience in AV (audio/visual) events support.
Experience supporting Microsoft technologies.
Preferred
Experience supporting Mac iOS and Linux environments.
