Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)
Bastrop, TXfull timeOn Sitesenior$196k–$210kH1B: no
SpaceX Sr. Manager leads the Starlink Enterprise Accounts team for Civilian Government Programs, managing enterprise contracts and customer success. The role focuses on building scalable account management processes and driving customer satisfaction.
Responsibilities
Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to Civilian government programs
Grow and build the enterprise account management function within Starlink
Hire and lead an exceptional team
Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible
Develop internal goals and metrics/visualizations to measure and communicate success
Manage all aspects of non-technical project management for Civilian government accounts
Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally
Ensure that contract requirements are delivered on time and meeting contract requirements
Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule
10+ years working with Civilian government executives and customers to support a technical product/service
5+ years of direct people management experience
Preferred
12+ years of experience working with government customers and system integrators
Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working-level to executive-level)
Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks
Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible
Excellent negotiation and conflict resolution skills
Demonstrated ability to quickly and successfully grow and develop an excellent team and new function, including ability to develop and coach team members and ability to scale non-linearly
Demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere
Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities
Familiarity with existing Starlink products, services and customer support systems/processes