Senior Software Engineer - SRE

Any Office or Remotefull timeRemotesenior$201k–$251kH1B: yes

Mercury Senior Software Engineer - SRE at Mercury embedding with product teams to improve operational maturity and reliability practices. The role includes running game day exercises, implementing reliability techniques in application code, and championing SLOs and observability improvements.

Responsibilities

Embed with product teams, helping them improve their operational maturity by setting up and refining practices around on-call, monitoring, alerting, and run books
Run regular game day exercises with product teams, helping them feel more prepared to investigate and quickly remediate incidents
Jump into application code written in Haskell & TypeScript and implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc
Steer SLOs towards meaningful customer outcomes that product teams are accountable for. Those SLOs become a strong signal for whether the product is working as intended
Champion reliability practices through design document and code reviews
Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those
Advocate for longer-term improvements that non-product engineering teams can drive

Qualification

Has familiarity with OpenTelemetry

Required

Participate in the product team's on-call rotation while embedding or as part of a more general engineering rotation, helping us improve processes and how we learn from incidents
Has past Site Reliability Engineering or DevOps experience
Has measurable examples of influencing an organization towards greater reliability
Has significant experience with PostgreSQL
Has authored and operated Temporal workflows
Has experience with observability platforms like Grafana or Honeycomb
Has familiarity with OpenTelemetry