Bankjoy Senior Human Resources Manager at Bankjoy responsible for end-to-end HR operations and performance management. This hands-on role manages onboarding, offboarding, benefits, compliance, and HR systems.
Responsibilities
We are looking for a Senior HR Manager who genuinely loves the craft of HR — the day-to-day work of making sure people are set up to succeed, policies are followed, and the organization runs smoothly. This is a hands-on, execution-focused role, not a strategic advisory one.
This role reports to the COO and works closely with our Senior Talent Acquisition Partner on recruiting coordination. If you are looking for a role that is primarily strategy and frameworks, this is not the right fit. If you want to be the person who makes HR work at a fast-growing fintech — and genuinely enjoys that — read on.
HR Operations — Own It End to End
Run a clean, consistent onboarding experience for every new hire — across US and Canadian employees and contractors — using Rippling as the system of record
Own offboarding end to end — access revocation, device return, Carta/equity cleanup, final pay, and departing employee system removal, all tracked and completed without gaps
Maintain employee records, org charts, and HR data in Rippling with a high standard of accuracy
Manage benefits administration for US and Canadian employees — open enrollment, carrier coordination, employee questions, and policy accuracy
Handle basic IT support tasks — password resets, device setup and return coordination, Google Workspace access management, and new hire hardware procurement in partnership with our IT specialist
Own Bankjoy's SOC II HR security policy — maintaining HR evidence for our annual audit, keeping security policies current, and ensuring employee compliance with IT security requirements
Performance Management
Administer Bankjoy's performance review cycles in Lattice — configuring review templates, managing timelines, supporting managers through the process, and ensuring reviews are completed on time
Provide hands-on coaching to managers on setting expectations with direct reports, documenting performance concerns, and conducting accountability conversations — practical guidance, not just frameworks
Qualification
Experience at a fintechFamiliarity with Rippling
Preferred
Experience at a fintech, SaaS, or technology company — ideally one that was Series A to Series C stage
Experience supporting a US and Canadian distributed workforce simultaneously
Familiarity with Rippling, Lattice, Ashby, Checkr, or Vanta
CHRP designation or equivalent Canadian HR certification
Experience coordinating with external training vendors for manager development programs
