Customer Success Specialist

Downtown Chicagofull timeRemote

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entry

$60k–$75k

H1B: yes

Cargomatic Customer Success Specialist at Cargomatic responsible for driving daily customer engagement and ensuring seamless shipment operations. Collaborate cross-functionally to enhance customer experience and manage data and SLA metrics.

Responsibilities

Customer Engagement: Serve as the primary point of contact for our customers. You will drive daily engagement and ensure timely, high-quality communication across email, phone, and reporting channels.
Operational Execution: Seamlessly execute day-to-day customer operations, adapting to new challenges and taking on additional duties as the business requires.
Cross-Functional Collaboration: Partner actively with internal stakeholders—including Sales, Account Management, and Carrier Operations—to elevate the customer experience and ensure all metrics meet or exceed customer expectations.
Data & SLA Management: Track, maintain, and continuously improve weekly account data metrics and key Service Level Agreements (SLAs) as defined by the Customer Success Manager.
Strategic Growth Initiatives: Proactively identify and champion new products, processes, and initiatives designed to support the growth, engagement, and retention of our customer base.
Process Optimization: Develop scalable processes and Standard Operating Procedures (SOPs) to effectively transition and manage daily tasks with our offshore support staff.
Bachelor’s degree with 2+ years’ experience in logistics, supply chain, or drayage account management or customer success is required.
Exceptional Communication: Strong written and verbal communication skills, with the ability to think on your feet, de-escalate issues, and interact professionally with all stakeholders.
Customer-Centric Mindset: A proven track record in customer support, with demonstrable skills in driving customer satisfaction and building lasting relationships.
Technical Agility: The ability to learn and adapt quickly to new concepts, software, and logistics technologies.

Qualification

Data ProficiencyAnalytical Problem SolvingAdaptabilityDrive & OrganizationCompetitive medical401(k) plan with company matchCollaborative

Required

Data Proficiency: Intermediate to advanced working knowledge of Microsoft Excel for reporting and data management.
Analytical Problem Solving: A sharp, analytical mind capable of troubleshooting complex operational issues and devising creative solutions.
Adaptability: Total comfort navigating ambiguity and rapidly shifting priorities within a dynamic, high-growth environment.
Drive & Organization: A strong sense of urgency, coupled with the organizational
Competitive medical, dental, and vision coverage.
401(k) plan with company match.
Generous paid time off including vacation, sick time, and company holidays.
Employee assistance program and wellness resources.
Opportunities for professional growth and career development.
Collaborative, people-first culture focused on safety, compliance, and continuous improvement.

Benefits

Dental
Vision
401(k)
PTO
Wellness

Company

Cargomatic

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Customer Success Specialist at Cargomatic · LumiJobs