Cargomatic is seeking a highly organized and customer-focused Customer Support Specialist to support our client. This role serves as a key point of contact between our client and Cargomatic’s operations teams, ensuring shipments are coordinated efficiently, issues are resolved quickly, and customers receive timely and accurate updates.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced transportation environment where priorities can change quickly. You will work closely with customers, drivers, carriers, dispatch, operations, and internal teams to ensure every shipment is handled with a high level of service.

Customer Support & Communication

Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions.

Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.

Provide accurate, timely updates on shipment status, delays, appointment changes, and exceptions.

Build and maintain a strong working relationship with the client stakeholders and internal Cargomatic teams.

Proactively communicate potential issues before they impact the customer.

Shipment & Order Management

Monitor shipments throughout the transportation lifecycle to ensure timely execution.

Coordinate pickup and delivery appointments, changes, and special requirements.

Track shipment activity and follow up with drivers, carriers, and operations teams as needed.

Customer Support Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Cargomatic

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