Axs Client Services Supervisor at AXS for Stadiums and Arenas division to provide front-line service and support for clients at box offices nationwide. Manage relationships and technical support for ticketing venue partners.
Responsibilities
Our new Client Services Supervisor for the Stadiums and Arenas division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide. This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services.
What Will You Do?
Assist with event and promotion configuration for full-service clients.
Facilitate the sharing of best practices, offering advice on event and promotion configuration.
Work as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
Act as an expert on all products/services, remaining current with all new releases.
Respond to support and services requests from client/venue.
Troubleshoot and resolve or escalates technical support issues.
Tracks and reports all client interactions to ensure consistent, high-quality service.
Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.
What Will You Bring?
High School Diploma or its equivalency (BA/BS Degree Preferred)
Qualification
Committed to collaboration and teamworkAbility to lead
Required
High School Diploma or equivalency (BA/BS preferred)
4-6 years working in live event ticketing and event programming experience
Problem-solving and decision-making skills in high-pressure environment
Ability to multitask across multiple clients
Committed to collaboration and teamwork
Proficiency with Microsoft Office including Word, Excel, and Outlook
