Socket Technical Account Manager owning post-sale customer success and technical support for enterprise customers. Leads onboarding, troubleshooting, and product enablement.
Responsibilities
You'll own customer success post-sale for a portfolio of commercial customers. That means understanding how each customer wants to use Socket, helping them get there quickly, and solving problems when things break.
This is a product-focused, technical role. You'll balance hands-on customer guidance with scalable programs that help many customers adopt Socket successfully. You'll learn customer environments, uncover blockers, and translate product capabilities into practical solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making customers successful with the product and building repeatable motions that scale.
Account Management
Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Onboarding & Implementation
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Qualification
Experience with SCAContributions to open-source projectsTools You'll UseSlackOur Interview Process
Required
3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
Preferred
Experience supporting commercial or mid-market customer segments
Experience with SCA, dependency management, or security scanning tools
