You'll own customer success post-sale for a portfolio of commercial customers. That means understanding how each customer wants to use Socket, helping them get there quickly, and solving problems when things break.

This is a product-focused, technical role. You'll balance hands-on customer guidance with scalable programs that help many customers adopt Socket successfully. You'll learn customer environments, uncover blockers, and translate product capabilities into practical solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.

AEs own renewals and expansion. You own making customers successful with the product and building repeatable motions that scale.

Account Management

Own post sales relationship as the main point of contact and technical advisor

Strategize with AEs on upsells, renewals and expansions

Relationship building and executive alignment with our Champions

Conducting Quarterly Business Reviews with strategic customers

Build measurable customer success plans

Onboarding & Implementation

Lead technical onboarding for new enterprise customers, from initial setup through full integration

Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling

Manager, Technical Accounts (Commercial)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Socket

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